DOCUMENTATION
Conversations and Call Logs
Easy Assistants AI registers two conversation providers: one for SMS and one for calls. They keep CRM threads aligned with the app.
SMS conversation provider
- Outbound AI or staff SMS from Easy Assistants AI is written into the CRM conversation.
- Inbound replies are captured and shown in Inbox.
- When a teammate sends SMS from the CRM inbox, Easy Assistants AI delivers it through the connected phone number and records delivery status.
- Delivery and failure states are updated on the message.
Call conversation provider
Voice activity cannot reuse the SMS provider. After a call, Easy Assistants AI writes an outbound call entry into the CRM thread, including duration, outcome, and a path to the recording or summary when available.
What stays in Easy Assistants AI
Calls is the full voice history: time, duration, credits used, end reason, status, sentiment, from/to, and direction (inbound or outbound). Overview summarizes the last 7 days of calls, SMS, active conversations, and unique contacts.
WE TURN CLICKS INTO CASH...
WE TURN CLICKS INTO CASH...
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